Citi Bank Job Opportunity 2021-2022 – Citi Bank Job Application Letter PDF at

Citi Bank Job Opportunity 2021-2022 Citi Bank Job Application Letter PDF at Latest Job Opportunity in Citi Bank.  Citi Bank Jobs in Dar es Salaam available now. Ajira Mpya Apply Online for Client Service Officer Jobs at Ajira Portal for current job vacancy 2021-2022. Get Ajira Yako News 2021 at

Job aspirants who are interested in Client Service Officer Jobs Opportunity in Citi Bank department. Citi Bank Tanzania Dar es Salaam is a great organization there you can make a good career. Job seekers who are talented and wanted to do jobs at Citi Bank Tanzania , then it is a great chance for you because of Citi Bank Tanzania jobs opening news has published at Citi Bank Tanzania Ajira Portal which is There we saw many opportunity for fresher’s and experience candidates who are interested to do work with Citi Bank Tanzania . So now you can be a part of this Current Citi Bank Tanzania Ajira Yako in Dar es Salaam. You can read this Citi Bank Tanzania Ajira Yako News job opening article till the end for now each details.

Citi Bank Job Opportunity 2021-2022 – Client Service Officer Ajira Mpya Apply Online for Client Service Officer Jobs at

Citi Bank Tanzania Job Opportunity 2021-2022:- Don’t miss this incredible offer announced for Citi Bank Tanzania CareersCiti Bank Tanzania latest Job Application Letter are being announced for Client Service Officer Ajira Mpya 2021. Candidates who looking smart, young, dynamic, and experienced professionals against the Citi Bank Tanzania Client Service Officer positions. Applicants should apply for Client Service Officer Ajira Mpya position on before last date.

Candidates can get here latest Citi Bank Job Application Letter PDF with the help of this post. All the details for How to get Citi Bank Application letter for Job vacancy given in the below. The Client Service Officer Ajira Mpya Details are following.

Citi Bank Job Vacancy 2021 Details According to Citi Bank Ajira Portal

Name of Employer Citi Bank
Name of Recruitment Portal
Name of Post Client Service Officer
Application Letter  Citi Bank Job Application Letter 2021
Job Opportunity Type Client Service Officer Job Opportunity
Job Category
Total Job Vacancies  Various
Official Website
Client Service Officer Salary Range TZS 338,000 Per Month
Job Location Jobs in Dar es Salaam

Citi Bank Tanzania Jobs Description 2021

The Client Service Officer (CSO) impacts every customer. The CSO will be responsible for after sales service, building and enhancing relationships and creating value through cross sell for the respective business segment customers. This position is vital in that it serves as a one-window gateway that the customer can use to channel all their queries on banking and expect to receive professional and timely responses. The holder will be expected to be polite and courteous and able to deal with customers.


  • Conducting roundtables regularly with clients and attending to client visits to the bank whenever called upon.
  • Channeling customer feedback to the unit head and the relationship managers as well as identifying sensitive customer issues and escalating the same in line with the escalation process.
  • Identifying cross sale opportunities for their customers and implementing the sales as well as position Citi-products to the customers.
  • Providing world-class customer service to select customers by provision of post-sales support, ensuring customers are supported for all day-to-day bank business.
  • Understanding the customer tiering for the business segment they support and implementing differentiated service offerings.
  • Support monitoring of  Customer Feedback through CSS (Independent Customer Satisfaction Surveys)
  • Ensuring they acquaint themselves on new product offerings, related transactions and deals in order to ensure smooth after sales support.
  • Assisting in ensuring total satisfaction of the customers and that professionalism is maintained.
  • Understanding the behavior patterns and attributes of the different segments of customers ensure smooth Back-up process. These attributes include product usage, customer sensitivity, credit usage, automation levels etc.
  • Ensure proper communication with clients verbally, in written form or in person. Thus communication skills need to be polished at all times.
  • Client -on-boarding for new products used by the client. This involves constant follow ups on how the customer is doing.
  • Proactively calling customers to check satisfaction level.  Monitoring the issues raised from the proactive calls to ensure the issues are closed.

Proactive Monitoring and Servicing of Assigned Customers:

  • Initiate service related calls with RM awareness,
  • Focus on opportunity to reduce volumes from top volume clients; repeat requests, client understanding of available digital tools
  • Engage partners to support reduction opportunity. Share opportunity, results and lessons learnt in team huddles
  • Understand content and material provided on CKC site and promote with our clients and partners
  • Identify opportunities for customer error reduction, by for instance training the customers.
  • Participate in some client calls with RMs,
  • Resolve customers’ telephone enquiries.
  • Monitor Customer Feedback through CSS (Independent Customer Satisfaction Surveys)

Internal Review of Assigned Customers:

  • Document customer/Citibank operational inefficiencies,
  • Propose solutions for the above, implement and monitor,
  • Review customer product use and discuss cross-sale opportunities,
  • Discuss opportunities for customer service improvements,
  • Participate in departmental staff review of issues and their resolution,
  • Meet set standards for customer satisfaction and CS activity
  • Preparation of weekly metrics report for tracking of calls and outstanding queries.


  • 2-4 years relevant experience
  • Previous related experience preferred
  • Understand business procedures, business products, processes and computer systems. – analytical, possessing advanced skills in Microsoft Excel spreadsheet management;


  • University degree or High School diploma or equivalent from a recognized Institution

How To Apply for Citi Bank Ajira Mpya 2021?

Candidates those are interested in Citi Bank Job Vacancy Recruitment and want to apply, They can read and check following steps to apply for Citi Bank Jobs Opportunity 2021 but before check your eligibility.

  • First of all you should have to carefully read Citi Bank Recruitment Portal.
  • Then Check for Citi Bank Client Service Officer Ajira Mpya 2021.
  • Then make sure you are eligible for .
  • Take ready all the documents required for form filling Citi Bank Job Application Letter 2021.
  • Make sure you should have scanned recent passport size photo and scanned signature.
  • Now go to Citi Bank official Recruitment portal.
  • Open Citi Bank Recruitment Portal page and find the right Citi Bank Ajira Mpya profile that you want to apply.
  • Fill all the necessary details correctly.
  • Then click on final submit but before doing this check your filled details in Client Service Officer Job Application Letter.
  • After submission of Job Application Letter take A hard copy of form for future uses.


Apply Now


FAQ for Citi Bank Jobs Employment 2021

  •  Who are hiring ?

Answer:- Citi Bank Hiring.

  • Which Job Profile Citi Bank Needed?

Answer:- Citi Bank job opportunity for Client Service Officer job position.

  • Which is the official Citi Bank Careers Portal?

Answer: is official Citi Bank Recruitment Portal.

  • What is Qualification for this Citi Bank Recruitment?

Answer:- Visit Notification Link from relevant field Required for Client Service Officer job position.

  • How to fill Job Application Letter for Citi Bank Client Service Officer job position?

Answer:- You can fill Citi Bank Job Application Letter with the help of direct apply link provided in above section.

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